Privacy Policy

Introduction

StillPointHQ ("we," "us," or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how StillPointHQ collects, uses, stores and protects personal information. Depending on your location and the circumstances in which we process your information, applicable data protection and privacy laws may include the UK GDPR, the Data Protection Act 2018 and relevant US privacy laws.

Data Controller Information

Information We Collect

We may collect the following types of personal information:

Information You Provide

• Contact Information: Name, email address, phone number, business name
• Enquiry Information: The type of enquiry you select and the details you provide about your business and service requirements
• Communication Data: Information contained in your enquiries, form submissions, and correspondence with us
• Conversation Information: Details you share when we arrange a conversation with you, and notes from those conversations

Information Collected Automatically

• Technical Data: IP address, browser type and version, time zone setting, operating system
• Usage Data: Pages visited, time spent on pages, navigation paths (collected only with your consent via analytics cookies)

Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Contract: Processing necessary to perform a contract with you or take steps at your request before entering into a contract
• Consent: Where you have given clear consent for us to process your personal data for specific purposes (e.g., analytics cookies)
• Legitimate Interests: Processing necessary for our legitimate interests, provided these are not overridden by your rights
• Legal Obligation: Processing necessary to comply with legal requirements

How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services
• To respond to your enquiries and provide customer support
• To arrange conversations you have requested and communicate with you about the services or information you have asked about
• To send you service-related communications
• If we send marketing communications, to do so in line with the Marketing Communications section below
• To analyse and improve our website and services (only with your consent)
• To comply with legal obligations

Marketing Communications

If we send marketing communications, we will do so only where we have your consent or another lawful basis required by applicable law. Any marketing email we send will include a way to unsubscribe, and you can also ask us to stop at any time by contacting us at [email protected].

Telephone and Text Messages

If you provide your telephone number through this website, we may use it to respond to your enquiry and communicate with you about the services or information you have requested.

We do not use telephone numbers submitted through this website to send marketing text messages or to make automated or prerecorded marketing calls unless we have separately explained this and obtained any consent required by applicable law.

If our practices change, we will update this Privacy Policy accordingly.

Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., website hosting, email delivery and, where you have consented, website analytics)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, sale of assets, or acquisition

We do not sell your personal information to third parties.

International Data Transfers

As we operate in both the UK and US, your personal information may be transferred between these jurisdictions. Where applicable law requires safeguards for such transfers, recognised transfer mechanisms may be used, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, Standard Contractual Clauses or other lawful transfer mechanisms, as applicable.

Data Security

We use reasonable technical and organisational measures designed to protect personal information, taking account of the nature of the information and the risks involved. Information submitted through this website is transmitted over an encrypted (HTTPS) connection.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including any contractual, accounting, legal, regulatory or dispute-related requirements where relevant.

• Enquiry information: for as long as reasonably necessary to respond to and follow up on your enquiry
• Client contract, invoicing and accounting records: may be kept for longer where required for tax, accounting, legal or dispute-related purposes
• Website analytics data: as described in our Cookie Policy

Your Rights

UK GDPR Rights

If you are in the UK, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision-Making: Not to be subject to solely automated decisions

US Rights (California, where applicable)

If you are a California resident and California privacy law applies to our handling of your information, you may have the right to:

• Know what personal information is collected about you
• Know whether your personal information is sold or disclosed
• Say no to the sale of personal information (we do not sell personal information)
• Access your personal information
• Request deletion of your personal information
• Not be discriminated against for exercising your privacy rights

How to Exercise Your Rights

To exercise any of your rights, please contact us using the details below. We will respond to your request within one month (or as required by applicable law). We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

UK: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) atico.org.ukor by calling 0303 123 1113.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.