Accessibility Statement
Last updated: February 2026
Our Commitment
StillPointHQ is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to ensure we provide equal access to all of our users.
Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Our efforts include but are not limited to:
Semantic HTML Structure
Using proper heading hierarchy and semantic elements for better screen reader navigation.
Keyboard Navigation
Ensuring all interactive elements can be accessed and operated using a keyboard.
Colour Contrast
Maintaining sufficient colour contrast ratios between text and backgrounds.
Alternative Text
Providing descriptive alt text for images and other non-text content.
Responsive Design
Ensuring the website works well across different screen sizes and zoom levels.
Clear Link Text
Using descriptive link text that makes sense out of context.
Reasonable Adjustments
In accordance with the Equality Act 2010 (UK) and the Americans with Disabilities Act (US), we are committed to making reasonable adjustments to ensure our services are accessible to all users. If you require any reasonable adjustments to access our services or website content, please contact us and we will do our best to accommodate your needs.
Ongoing Efforts
Accessibility is an ongoing effort, and we are committed to continuous improvement. Our ongoing accessibility efforts include:
- Regular accessibility audits and testing
- Training our team on accessibility best practices
- Including accessibility requirements in our development process
- Addressing accessibility issues as they are identified
- Staying informed about changes to accessibility standards and guidelines
Third-Party Content
Our website may contain links to third-party websites or embed third-party content such as booking widgets and forms. While we strive to work only with partners who share our commitment to accessibility, we cannot guarantee the accessibility of third-party content. If you encounter accessibility issues with embedded content, please let us know so we can address it with our partners.
Known Limitations
While we strive to ensure full accessibility, we acknowledge there may be some limitations:
- Third-party booking widgets: Some embedded booking and form widgets are provided by third parties and may have accessibility limitations.
- PDF documents: Some older PDF documents may not be fully accessible. Contact us if you need content in an alternative format.
Report Accessibility Issues
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
When reporting an issue, please include the page URL and a description of the barrier you encountered. We aim to respond to accessibility feedback within 5 working days.