FAQ
Including how we differ from software providers, what happens if your platform already has the features, and what happens if your process is already working.
StillPointHQ helps established service businesses improve how existing enquiries, quotes, estimates, bookings and appropriate customer opportunities are captured, progressed, recovered and managed. We begin with the commercial process, not with a technology product.
Software and automation providers generally give businesses tools and features. StillPointHQ works at the operating layer around those tools: identifying the verified problem, deciding whether your existing system already covers it, defining ownership and rules, handling exceptions and handoffs, testing the workflow, measuring outcomes and managing the process where ongoing responsibility is justified. Other providers can do some of this work too; this is simply the operating model we have chosen to focus on.
That is often a good starting point. We assess the systems you already have before recommending any additional technology. If native functionality and your existing process solve the issue adequately, we should not recommend another layer simply to sell a service.
A platform's technical capability is only one part of the question. The feature may already be configured and working well, in which case StillPointHQ may not be needed for that problem. Where value can still exist is in the operating work around the feature: process design, ownership, qualification rules, exception handling, human escalation, data quality, measurement and ongoing management. That is something we assess with you, not something we assume is missing.
Some businesses should. If your team has the time, ownership, knowledge and discipline to configure, test, monitor and improve the workflow, an external service may add little value. StillPointHQ is most relevant where the issue crosses people, systems, handoffs, exceptions and measurement, or where internal capacity is better used elsewhere.
No. We work client systems first. Existing native functionality is checked before any additional software or integration is proposed. A new tool should only be introduced when there is a verified requirement that your current environment cannot reasonably meet.
No. AI and automation may support delivery, but StillPointHQ is Managed Revenue Conversion & Recovery for Service Businesses. Technology is infrastructure; the service is the diagnosis, improvement and management of specific opportunity-handling problems.
Start with the Revenue Opportunity Check. It is a short qualification step designed to decide whether there is enough evidence and commercial relevance to justify doing more. The result may be a defined next step, a Diagnostic, a Sprint, or no service at all.
We will tell you. We do not manufacture a problem to preserve a sales opportunity. If the relevant process is adequately covered, the right outcome may be no service.
The Check is a short qualification step. A Diagnostic is used only when deeper evidence is needed to understand the current state or scope the work responsibly. An Implementation Sprint is fixed scope work to improve one verified problem.
Ongoing operational responsibility, only where real recurring work exists, such as monitoring, exception review, workflow maintenance, reporting, handoff resolution or agreed optimisation. It is not an automatic subscription added after every Sprint.
No. We can define the problem, implement and manage agreed workflows, and measure outcomes where reliable evidence exists. Results depend on customer demand, data, internal execution, capacity, market conditions and other factors outside our control.
The Revenue Opportunity Check is short, free and may conclude that no service is needed.
