Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the services provided by StillPointHQ. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

These Terms apply to business-to-business (B2B) services only. Our services are designed for businesses and are not intended for consumer use.

2. Company Information

3. Services

StillPointHQ provides managed revenue conversion and recovery services for service businesses. Depending on the scope agreed with each client, services may include:

• Enquiry capture and response
• Lead and estimate conversion
• Customer reactivation and retention
• Diagnostics and implementation, where appropriate
• Managed revenue operations, only where separately agreed

Not every service is provided to every client. The specific services, deliverables and pricing that apply to you will be detailed in a separate service agreement or proposal provided to you before commencement of services.

4. Pricing and Payment

B2B Services: All prices quoted are exclusive of VAT (where applicable) unless otherwise stated. For UK clients, VAT will be added where required by law.

Quotations: Any quotation or proposal provided is valid for 30 days unless otherwise specified. Prices are subject to change for new engagements.

Payment Terms: Payment terms will be specified in your service agreement. Unless otherwise agreed, invoices are payable within 14 days of the invoice date.

Additional Fees: Any additional services or work requested outside the scope of the agreed services may incur additional fees, which will be communicated before work commences.

5. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information as required for service delivery
• Promptly provide feedback, approvals, and materials as reasonably requested
• Pay invoices in accordance with agreed payment terms

Where a service involves communications with your customers or contacts, each party is responsible for complying with the laws, permissions, consents and suppression requirements applicable to its own activities and jurisdiction.

6. Compliance

StillPointHQ intends to operate its services in accordance with applicable legal and contractual requirements. We do not, however, guarantee that any service, system or process will satisfy every regulatory requirement in all circumstances or jurisdictions. You remain responsible for ensuring:

• You have any permissions or consents required before we contact your customers or contacts on your behalf
• Customer and contact data you provide to us is accurate and lawfully obtained
• Your use of our services meets the legal requirements that apply to your business and jurisdiction

We do not provide legal advice. We recommend consulting legal counsel regarding your specific obligations.

7. Intellectual Property

Unless otherwise agreed in writing, we retain all intellectual property rights in our methodologies, systems, templates, and processes. You are granted a non-exclusive licence to use any deliverables created specifically for you for your internal business purposes.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information received from the other party in connection with the services. This obligation survives termination of the service agreement.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from or related to the services shall not exceed the total fees paid by you in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for any loss of profits, revenue, data, or business opportunities

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Professional Indemnity Insurance

We maintain professional indemnity insurance in the United States to cover our professional services. Details of our coverage can be provided upon request.

11. Termination

Either party may terminate the service agreement:

• With written notice as specified in your service agreement (typically 30 days)
• Immediately if the other party materially breaches these Terms and fails to cure within 14 days of notice

Upon termination, you remain liable for any fees due for services provided up to the termination date.

12. Dispute Resolution

We aim to resolve any disputes amicably. If a dispute arises:

• Please contact us first to discuss and attempt to resolve the matter
• If informal resolution is not possible, we may agree to mediation

13. Governing Law

For UK clients: These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

For US clients: These Terms are governed by the laws of the State of Georgia, USA, and the state and federal courts located in Georgia shall have exclusive jurisdiction.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website. Continued use of our services after such changes constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.